Your customer, your future
"Many CIOs are a little cavalier about making raising customer satisfaction an explicit goal," says Harley Manning, vice president and director of Forrester Research's customer experience group....
View ArticleClash of the generations: IT vets and fresh talent scramble for the same jobs
When Bill Horne sauntered into an evening meet-and-greet being held by a local packaging company in search of fresh IT talent, the retired computer engineer knew his chances of leaving the event with a...
View ArticleIs the cloud reliable enough for your business?
In April of last year, Satoshi Nakajima, founder of Washington-based Big Canvas Inc., was eagerly inviting new customers to subscribe to his company's flagship product, PhotoShare, which lets users...
View ArticleHow UPS is scanning and printing its way to savings
At first glance, UPS's warehouse workers might be mistaken for gun-toting cyborgs out of a dystopian movie. But a closer look at the stainless steel devices wrapped around employees' forearms reveal a...
View ArticleGoing green? Check out available tax credits
As if significant savings on electricity bills weren't enough, IT managers have another reason to embrace environmentally friendly IT practices: a bevy of federal, state and local tax incentives that...
View ArticleHow FedEx improved security, eased access
Delivering packages to customers in a timely fashion takes more than a good shipping label.
View ArticleIT training gets an extreme makeover
From movie-like videos with comedy sketch warmups to hands-on freestyle hacker contests with big cash prizes, fresh approaches to training are helping a new generation of IT professionals get engaged...
View ArticleBig data blues: The dangers of data mining
Companies are taking matters into their own hands with internal controls, open privacy policies, ethical codes and greater candor over how they're collecting and parsing personal data. But many wonder...
View ArticleGovernment open data proves a treasure trove for savvy businesses
Ever since President Obama signed the Open Data Executive Order, government agencies have been making their vast data stores available to the public. These once-secret data sets are proving a valuable...
View ArticleBlowing the whistle without blowing your career
Technology professionals are among today's most infamous whistleblowers. The list of those who have made headlines for exposing corporate or government skulduggery includes Shawn Carpenter, a network...
View ArticleDigital SOS: How technology can save the USPS
Neither snow, nor rain, nor heat, nor gloom of night can compare with the challenges currently facing the United States Postal Service. Email continues to have a crippling effect on the centuries-old...
View ArticleHow college CIOs brace for back-to-school (with video!)
To some, the job of a higher-education CIO might seem downright cushy. After all, unlike their corporate counterparts, these IT leaders don't have to answer to shareholders, cater to business-line...
View Article4 Tips for Easier Edge Deployments
There are plenty of reasons for organizations to embrace edge computing. By moving applications, data, and computing services to the edge of a network, as opposed to a large data center or cloud,...
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